When I walk your fields or your orchards, I walk it as if I were taking a stroll through my own. I watch the ground, scanning for dry areas, and if I catch an irrigation event, I open a hose-end to let the water run into my hands. How long does it take for the water to run clear and free of bio-film and other contaminates? Do the emitters reflect the same flow rate that I can observe in the field? I am looking for what you do because I know exactly how valuable this plot of land is to you.
This basic respect is at the core of why the relationships my team and I cultivate with growers is unique. Our mode of operation takes into account the singular nature of your farm by addressing five basic steps that I believe ensures the best experience for us both:
- Getting to know your farm and prioritizing your needs. When we initially assess your farm, we are looking for your objectives as well as your limitations. It is our job to work within the goals we set together while maximizing your benefits. In other words, let’s get the best bang for your buck.
- Addressing plugging issues. Plugging is the number one reason your system may not be meeting expectations. When biofilm or scale begin to build up, it inhibits your flow rate, your DU is no longer hitting the percentage we are looking for, and your crops are missing out on nutrients. It is the most common issue for growers and our highest priority when getting your farm up to standard.
- Streamlining the process. Our systems are great but it is your technician that makes maintaining your water system the most effortless aspect of the growing season. We are there to catch possible issues before they become one and make ourselves accessible if an emergent situation does arise.
- Careful documentation. Each time I, or someone on my team, stops by your farm we document our findings, and that data is immediately reported to you. Together, we come up with a gameplan. By tracking everything from changes in water quality to algae blooms in your reservoirs, to dips in DU, we have a foundation on which to plan longer-term goals.
- Planning for the future. This is when all of that data we collected and the observations we made as we serviced your systems come into play. Sitting down on a regular basis with you is essential to explore these trends and explain their causes. Now we get to design your farm’s future.
These steps are not the end-all, be-all in customer service. They are simply the building blocks of a relationship that will grow and evolve over the years, elevating your farm to a new level of functionality and efficiency. They are there so that you can rest easy knowing that there is one more person walking between your rows looking for dry areas.